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Spiritual Care at RCH
REFERRAL TO A SPIRITUAL CARE PRACTITIONER
In difficult and demanding times people often experience high stress, reducing the ability to cope. At these times, the help of others may be valuable. Family members and friends often provide significant support, but sometimes the presence of a person who is emotionally detached from the situation can be helpful.
Pastoral/Spiritual Care Practitioners can offer support, encouragement, and a well-trained listening ear. Practitioners use a person-centred, holistic approach to care that is concerned with the spiritual, physical, emotional, and social aspects of a person's wellbeing.
Pastoral practitioners do not necessarily have all the answers but can work with people to help them discover their own. Care is offered with sensitivity to the needs, feelings and wishes of others and confidentiality (within professional boundaries) is maintained at all times. Support is offered and available to all people (inclusively) regardless of adherence to a particular religious tradition, faith, belief or none, and regardless of ideological allegiance.
GUIDELINES FOR REFERRERS &/OR SELF REFERRAL If you consider someone may benefit from pastoral/spiritual care but youre not entirely sure, call the Pastoral/Spiritual Care Department on Spiritual Care ext 51839 (spectralink). We will listen to your observations, ask a few questions, and arrange to attend to the person/s concerned and make an assessment. Pastoral/Spiritual Care Practitioners may refer on to other professionals/disciplines if it is considered appropriate.
After Hours, Public Holidays and Weekends please ask switchboard to page the On Call Duty Chaplain.
POSSIBLE FLAGS FOR REFERRAL
Possible indicators/reasons for a Pastoral/Spiritual Care referral are when a person or people are:
Teary
Distressed
Downcast - facial expression / flat or limited affect
Feeling frightened
Wanting to talk to someone
Talking a lot
Asking for support
Requesting prayer for self or others
Being transferred between facilities, locations, rolee.g., to ICU, another Ward or Hospital
Receiving Palliative Care
Asking: Why is God doing this to me?
Facing significant change in lifestyle
Feeling angry
Bereaved and/or grieving
Anniversaryof significant event (e.g.: birthday; death of loved one)
Going through a relationship breakdown
Wanting to celebrate/acknowledge a significant event
Experiencing/expressing strong emotion (e.g.: distress, grief, loss, confusion, frustration)
Feeling lonely, worried, vulnerable
Needing to discuss a particular problem
Concerned about relationship/s or other matters
Needing support
Wanting to discuss and clarify their values about ethical issues
Wanting to celebrate/acknowledge a success, outcome, achievement, or other significant event
Lonely - family & friends absent
Dislocation from usual networks of support/care e.g., rural/interstate
Wanting to receive the special ministries of a religion
Wanting a specific religious representative to visit
Significant changes in the circumstances/condition e.g., new diagnosis, increase severity of symptoms
Responses incongruent with circumstances
Referral Process:
Normal Hours:
Monday to Friday 8.30am to 4.30 pm
Call Ext 51839 (spectralink), or Secure Chat - Paul Hammat (Normal Hours Duty Chaplain)
EMR
Via the Orders tab in the EMR make a referral to the appropriate Practitioner (see Spiritual Care at RCH Document for more details)
After Hours:
Outside Normal Hours, Public Holidays and Weekends
Call Switchboard on Ext 91 - Request the operator to contact the On Call Duty Chaplain to arrange an appropriate response to the referral.
If at any time you do not receive a response from the Duty Chaplain within 10 minutes, please ask Switchboard to contact the Coordinator of Pastoral and Spiritual Care to expedite the referral.
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